Privacy Policy

At Tuk Tuk Ceylon Rental, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services. By using our services, you agree to the terms outlined in this policy.

1. Introduction

Tuk Tuk Ceylon Rental we operates a tuk-tuk rental service in Sri Lanka. This Privacy Policy applies to all users of our website, mobile apps, and rental services. We collect and process personal information to provide you with a seamless and personalized experience. If you have any questions about this policy, please contact us using the details provided below.

2. Information We Collect

2.1 Personal Information

Contact details (e.g., name, email address, phone number).
Billing information (e.g., credit/debit card details, billing address).
Identification details (e.g., driver’s license, passport number).
Booking details (e.g., pickup/return locations, rental dates, vehicle preferences).

2.2 Non-Personal Information

Browser type, IP address, and device information.
Website usage data (e.g., pages visited, time spent).
Cookies and tracking technologies (see Section 7).

3. How We Use Your Information

To process and manage your tuk-tuk rental bookings.
To communicate with you about your rental, including confirmations, updates, and support.
To process payments and issue refunds.
To verify your identity and eligibility to rent a vehicle.
To improve our website and services through analytics.
To comply with legal obligations (e.g., tax reporting, insurance claims).
To send promotional offers, if you have opted in (you can opt out at any time).

4. Sharing Your Information

With service providers (e.g., payment processors, insurance providers) to facilitate your rental.
With authorities, if required by law or to protect our rights.
With third parties for analytics, only in anonymized form.
We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures, such as encryption and secure servers, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Your Rights

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at the details below.

7. Cookies and Tracking

Our website uses cookies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

Effective Date: September 4, 2025

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: